ResumeFreeAI

IT Support Specialist resume example

IT support resumes should show that you solve problems quickly and keep people productive. Highlight ticket volume, resolution times, satisfaction scores and the systems you support.

Opens in the free builder. Replace the sample details with yours, then download as PDF or Word.

Key skills for a it support specialist resume

  • Windows, macOS and Linux support
  • Active Directory and Microsoft 365
  • Networking basics (DNS, DHCP, VPN)
  • Hardware troubleshooting
  • Ticketing systems (ServiceNow, Jira)
  • Clear communication with non-technical users

Marcus Johnson

IT Support Specialist

Summary

IT support specialist with 4 years of experience supporting 800 users across Windows, macOS and Microsoft 365. Resolve 60 tickets a week with 94% satisfaction, cut onboarding time for new hires by half and automate routine fixes with PowerShell.

Experience

IT Support SpecialistMar 2021 – Present
Northwestern Medicine
  • Resolved 60 tickets a week for 800 users with a 94% satisfaction score
  • Reduced new-hire laptop setup from 4 hours to 2 with Intune and Autopilot
  • Wrote 15 PowerShell scripts that automated password resets and drive mapping
Help Desk TechnicianJun 2019 – Feb 2021
CDW
  • Handled 45 calls a day with 82% first-contact resolution
  • Created 30 self-service guides that reduced repeat tickets by 20%

How to write a it support specialist resume

  1. Use service metrics: tickets per week, first-contact resolution and customer satisfaction.
  2. Mention automation (PowerShell scripts, self-service guides) — it shows you think beyond tickets.
  3. Certifications like CompTIA A+ and Network+ are often screened for; list them clearly.

ATS keywords for it support specialist jobs

Applicant tracking systems rank resumes by how well they match the job post. Use the keywords that appear in the posting you are applying for — these are the most common:

  • IT support
  • help desk
  • technical support
  • Active Directory
  • Microsoft 365
  • troubleshooting
  • ServiceNow
  • networking
  • Windows
  • customer service

Not sure your resume passes? Run it through the free ATS resume checker, or start from one of the free templates.

Related resume examples